Privacy Policy for ClinikPe

Effective Date: 21 May 2026
Last Updated: 21 May 2026

Welcome to ClinikPe.
Your privacy and the protection of your health information are extremely important to us.

This Privacy Policy explains how ClinikPe collects, uses, stores, processes, and protects information related to Patients, Doctors, Clinics, Diagnostic Centers, and other users of the platform.

By accessing or using ClinikPe’s website, mobile applications, or services, you agree to the practices described in this Privacy Policy.

1. About ClinikPe

ClinikPe is a healthcare technology platform that enables:

Doctor appointment booking
Clinic appointment management
Teleconsultation services
Home visit bookings
Electronic medical records (EMR)
E-prescriptions
Lab and diagnostic integrations
Patient health record management
Billing and healthcare workflow management

ClinikPe acts as a technology facilitator and does not provide medical advice, diagnosis, or treatment directly unless explicitly stated by a registered healthcare provider.

2. Information We Collect

A. Patient Information

We may collect the following patient information:

Personal Information

Full name
Mobile number
Email address
Date of birth
Gender
Address
Emergency contact details

Health Information

Medical history
Consultation records
Prescriptions
Lab reports
Symptoms and diagnosis notes
Allergies
Vital information
Uploaded documents or medical images

Appointment Information

Clinic appointments
Teleconsultation schedules
Home visit requests
Consultation preferences
Payment details

Device & Technical Information

Device information
Browser type
IP address
App version
Usage analytics
Login activity

B. Doctor / Clinic / Healthcare Provider Information

We may collect:

Doctor name
Qualification and specialization
Medical registration details
Clinic/hospital information
Contact details
Consultation fees
Availability schedules
Bank/payment details
Uploaded documents for verification
Teleconsultation preferences
Home visit service areas

3. How We Use Information

We use collected information for:

Patient Services

Booking and managing appointments
Enabling teleconsultations
Managing home visit requests
Sharing prescriptions and reports
Maintaining patient medical history
Sending reminders and notifications

Doctor & Clinic Services

Managing appointments and schedules
Generating prescriptions
Managing EMR and patient records
Processing payments and settlements
Verifying healthcare professionals

Platform Operations

Improving platform performance
Customer support
Analytics and reporting
Fraud prevention
Security monitoring
Legal and compliance obligations

4. Teleconsultation Privacy

For teleconsultation services:

Audio/video consultations may use secure third-party communication technologies.
Consultation data may be stored for medical record continuity and legal compliance.
Patients should ensure they attend teleconsultations in a private and secure environment.
ClinikPe does not guarantee uninterrupted internet or network availability during teleconsultations.

Doctors are responsible for maintaining confidentiality during online consultations in accordance with applicable medical regulations.

5. Home Visit Services

For home visit appointments:

Patient address and contact details may be shared with the assigned doctor or healthcare provider solely for service delivery.
Doctors and healthcare professionals providing home visits are expected to maintain confidentiality and professional ethics.

ClinikPe is not responsible for external environmental conditions, local access limitations, or delays beyond operational control.

6. Electronic Medical Records (EMR)

ClinikPe stores and manages digital medical records to help patients and doctors access healthcare information efficiently.

Patients maintain ownership of their medical records.
Access to records is restricted based on permissions, roles, and authorized usage.

Patients may:

View their records
Share records with doctors
Revoke access where applicable

7. Data Sharing & Disclosure

We do not sell personal medical data.

We may share information only in the following situations:

With Healthcare Providers

To enable consultations, treatment, prescriptions, diagnostics, and healthcare operations.

With Diagnostic Labs & Pharmacies

When authorized by the patient or healthcare provider.

With Technology Service Providers

For hosting, analytics, communication, payment processing, cloud storage, or infrastructure support under confidentiality obligations.

Legal & Regulatory Requirements

When required under applicable law, court order, government authority request, or regulatory obligation.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect user data, including:

Encrypted communication
Secure servers and cloud infrastructure
Role-based access controls
OTP and authentication mechanisms
Activity monitoring
Data backup systems

However, no digital platform can guarantee 100% security, and users share information at their own risk.

9. User Responsibilities

Users agree:

To provide accurate information
Not to misuse the platform
Not to upload false, misleading, or illegal medical information
To maintain confidentiality of login credentials
To use the platform lawfully

Doctors and clinics are solely responsible for:

Medical advice
Diagnosis
Prescriptions
Treatment decisions
Regulatory compliance applicable to their profession

10. Payments & Refunds

Payments for appointments, teleconsultations, subscriptions, or healthcare services may be processed through third-party payment gateways.

Refund eligibility may depend on:

Cancellation timing
Doctor availability
Technical issues
Service policies

Applicable taxes and payment gateway charges may apply.

11. Cookies & Analytics

ClinikPe may use cookies and analytics tools to:

Improve user experience
Analyze traffic and usage
Maintain sessions
Enhance security and performance

Users may disable cookies through browser settings, though some features may not function properly.

12. Third-Party Services

ClinikPe may integrate with third-party services including:

Payment gateways
Video consultation tools
SMS/WhatsApp providers
Diagnostic systems
Cloud hosting providers

We are not responsible for the privacy practices of external third-party platforms.

13. Data Retention

We retain data:

As long as required for healthcare operations
For legal and regulatory compliance
For dispute resolution and audit purposes

Some medical records may be retained longer where legally required.

14. Children’s Privacy

ClinikPe services for minors must be used under the supervision of parents or legal guardians.

Guardians may manage appointments and records for dependent patients.

15. Limitation of Liability

ClinikPe is a technology platform and is not liable for:

Medical negligence
Treatment outcomes
Misdiagnosis
Prescription errors
Emergency situations
Delays caused by doctors, clinics, patients, or third-party providers

Healthcare professionals are independently responsible for their medical services.

16. Your Rights

Depending on applicable laws, users may have the right to:

Access personal data
Correct inaccurate information
Request deletion (subject to legal obligations)
Withdraw consent where applicable
Request account deactivation

Requests may be subject to verification and compliance requirements.

17. Changes to This Policy

ClinikPe may update this Privacy Policy from time to time.

Updated versions will be posted on:
https://www.clinikpe.com

Continued use of the platform after updates constitutes acceptance of the revised policy.

18. Contact Us

For privacy-related concerns, support, or data requests, contact:

ClinikPe Support Team
Website: www.clinikpe.com
Email: support@clinikpe.com

19. Consent

By using ClinikPe, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your information as described herein.